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Hey, restaurant owners. In today's video, I'm going to show you how to make sure your staff is answering the phone properly. Please answer the phone properly. Hey, everybody. Ryan Gromfin here – author, speaker, chef, restaurateur, and founder of the restaurantboss.com, as well as clickbacon.com. And that's right – today, I'm going to show you how to make sure your staff is answering the phone properly. This is one of the easiest and simplest things you can do to set the culture in your restaurant. Right, I can't tell you how many times I call restaurants, I call clients restaurants and I get a – hello, can I help you? Or this is so on so, this is X restaurant, can I help you? Here is the simple script that you must use every single time you answer the phone, that you must train your staff to use every single time they answer the phone. You must roleplay with them before they are allowed to answer the phone. You can't just go over the script with them once or twice and assume they kno...
