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Did you know that 82 percent of consumers in the U.S. stop doing business with a brand because of poor customer service? This highlights the importance of customer delight at every touchpoint. Poor customer satisfaction can significantly impact your business by losing customers, dropping sales, and lowering employee morale. To ensure customer satisfaction, collect feedback at every touchpoint of their journey. Customer satisfaction surveys can help you achieve this by creating beautiful surveys with ProProfs Survey Maker. This tool allows you to create various types of surveys, customize settings, and generate reports quickly and effectively.
