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in today's lecture i'm going to explain what it service management is and how you and your organization can benefit from it so what is it service management information technology service management refers to the processes that an organization follows to design plan deliver operate and control the i.t services that are offered to its end users i t service management is also commonly referred to as itsm so you'll often hear that acronym the main focus of itsm is to provide and deliver consistent it services to its end users if you ever requested a new laptop at work or maybe you have reported an internet outage while at the office all of these examples relate to services that an it organization manages and delivers to its end users so what are some of the common itsm processes the most common itsm processes are incident management this process deals with the management of i.t issues that are affecting it services an example of an incident could be that the wi-fi is down within an offic...
