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This video tutorial is a preparation guide for the IELTS listening test. The test consists of four parts with different recordings, where test-takers must answer questions based on what they hear. There is time provided to read instructions and questions, with one chance to listen to each recording. After listening to all four parts, test-takers have 10 minutes to transfer their answers to an answer sheet. Part one involves a customer satisfaction survey with questions for a woman about her train journey, conducted by a representative from a train company. The woman, Sophie Bird, identifies herself as a journalist.
