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hey everyone so today were going to be solving the issue where you have to verify your identity to recover your PlayStation account so to get started were going to be visiting the support section of the playstation.com website so once you navigate to this website here the link will be in the video description by the way were going to click on the online assistant down in the bottom right corner the chats going to load up here and it wants us to enter our name so Im just going to enter my details here quickly how long have I and were going to press start chatting now a chat bot is going to join the chat [Music] okay so were presented with three different options here were going to be selecting account recovery option one so it wants you to enter in your PlayStation email address so Im going to go ahead and enter mine quickly all right so you can see here that the bot has sent a password reset request to my email and once you navigate to that link in the email youll be able to