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In this video tutorial, the focus is on optimizing team productivity by selecting the right customer success software. The discussion addresses the abundance of available options, guiding viewers on which demos to consider, how many to attend, and criteria for scoring each application. Key questions are highlighted, such as whether to prepare questions in advance and the importance of customized demos. Gemma from Chili Piper shares her team's experience in choosing a customer success tool aimed at scaling operations rather than merely increasing staff. The conversation explores their selection process, outcomes, and future plans related to customer care and software implementation.
