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Hospitals must distribute patient satisfaction surveys due to the Affordable Care Act, aimed at collecting data on patients' perspectives of care. These surveys facilitate objective comparisons between hospitals on essential consumer topics. The results help hospitals enhance quality of care, accountability, and transparency, and they may report the findings publicly. While the data can aid hospitals, it can also negatively impact them financially. Higher HCAHPS scores lead to increased reimbursements, making it crucial for hospitals to adopt a comprehensive approach to improve these scores. This initiative involves everyone interacting with patients, emphasizing that quality improvement is a collective responsibility.