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A nursing home resident in South Buffalo, Barbara Kent, voiced her desperate complaints about the conditions at Sapphire Care, describing it as a "nightmare." In a voicemail to 7 Eyewitness News, she expressed feelings of being trapped and highlighted her suffering, stating she had been left in her own bowel movement for hours. Sapphire Care has a troubling history and is rated below average by federal standards, often perceived as a last resort for patients. Barbara, who is a paraplegic and has lost her youngest son, called for an investigation into the facility's poor treatment of residents, emphasizing the urgent need for change.
