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when a customer breaks an agreement sometimes a customer might not stick to what they agreed to and you may want terms that protect your business if this happens however whatever your customer does your response should not be disproportionate for example terms that make customers pay excessively high charges for breaking the contract are likely to be unfair terms am unlikely to be fair if they clear about any charges your customer has to pay if they are at fault and the amount you charge should be reasonable taking into account your actual financial losses caused by the customers actions for example a term may be unfair if it makes a customer pay in full if they cancel early you cant enforce an unfair term against your customer so it wont protect you the CMA or Trading Standards can also take action to stop you using it fair terms will help prevent disputes save your time protect your business if things go wrong and be good for your reputation if youre unsure about whether a term i