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in the hospitality industry happy guests and travelers are your very best sales people considering this surveys are essential quality assurance feedback and evaluation tool for every aspect of your hospitality establishment its vital to identify which areas of your service can be continuously improved helping to attract more customers now and in the future in this video we are going to help you with top tips and pointers that you should consider when creating your establishments customer satisfaction survey first please make sure you subscribe to magnifying glass channel by clicking on the red button below be clear ensure that all questions are clear and relevant and language used to clear and relatable whether you word it formally or informally will depend a lot on the style of your business incentivize survey responses a discount off a future stay or a free drink at your hotel bar are great motivators to ensure you receive feedback from your customer base and its good customer se