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In today's discussion, we focus on optimizing team productivity through the selection of the right customer success software. With numerous options available, key considerations include which demos to attend, the number of demos to view, and how to evaluate each application. It's essential to prepare questions in advance and determine if customized demos are necessary. Gemma, a customer success professional at Chili Piper, shares her team's journey in selecting a tool to enhance customer care without simply adding more personnel. The conversation covers their process, outcomes, and future plans in scaling their team efficiently.
