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churn is cancer for a sas company overlooking it may have been the single biggest mistake our company made and the closest weve ever been from going out of business churn is a silent killer that slowly but surely will eat away your business you can cure it if you could catch it early on but if you let your churn problem go unchecked it will kill your starter and we learned this the hard way so let me give you some context into how we found ourselves here between 2015 and 2016 our company grew really fast we 5xed our subscriptions just in 12 months and everybody was really excited in 2016 we raised the second part of our seed round and it was the easiest money that ive ever raised it was obvious that we were on to something with slightly and the diligence process for what the investors had to do was actually pretty smooth there was inevitable fomo on sniper and i remember one investor coming and saying that they were going to pass because our churn was too high and at that point nobod