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[Music] hello back my name is muhammad khabush today we will be talking about some examples of business letters we will be talking about positive letters and we will talk about complaint letters there are many different types of letters so were just covering two types thats it okay the purpose of writing a positive letter is to advertise for your product to explain the service to provide more information to the people to know about your business to know about your services to know about your products a positive letter should be organized into three parts so we said three parts this is the general format that we discussed earlier its the opening mentions the purpose of the letter and give general idea about yourself your company main body it contains explanation detail offers or special features provided about the service or the product and then the closing it includes the writers contact website or any other information that you want to add this is one of the examples you are a man