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all right we are ready to create our first trouble ticket pop over to the customer click create a new ticket well give it a description problem type and the problem description that will be emailed to the customer with the hey weve got a new trouble ticket for you and thats where were they referred change this list doesnt have a power adapter if its a laptop maybe it has a power adapter and if they wont approve it this little kind of trigger a little bit of ticket workflow if you already know theyre saying go ahead with the repair you can check this box typically they want to quote in a callback whats our demo company so well just create the ticket here now at this point its sent an email to a customer and we have Google Cloud Print configured so just print it a copy of the ticket here in the shop if we need to print another copy of the ticket we can just fire the PDF and then send this to whatever printer we want its showing us a little bit of the workflow here weve got st