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begin by logging into your account once logged into your account go to settings by selecting the gear icon on the top right corner of your account and then select manage my account you will be directed to complete a second factor authentication challenge select the link I have misplaced my and then log in again as prompted you will be directed to complete a second factor authentication challenge again since you have lost the soft corresponding to the challenge question you cannot provide a response therefore select the link below question and answer challenge on the question and answer challenge screen provide the answer to the question presented after you answer the question correctly you will be directed to self administration actions select the option recreate my soft since I deleted its identity from my device now select yes note that by selecting yes youre confirming that the soft you used previously should be deleted and that you are going to be getting a new soft to replac