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Customer retention is a crucial metric for measuring price and efficiency. Service agreements are essential tools for retaining customers, as they encourage loyalty and reduce the chance of customers seeking competitors. Investing in marketing to acquire new customers can be costly, making retention vital. Keeping service agreement costs low ensures customers feel committed; regular payments make them less likely to call other service providers. When a customer experiences an issue, their existing relationship through a service agreement often leads them to turn to their current provider for help, enhancing customer loyalty and retention. These agreements should be viewed as scheduled commitments to customers.
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