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A managed services contract is primarily a support agreement focusing on support aspects of a business. Key elements include service level agreements (SLAs) that manage risks related to these services. Service contracts apply when clients only seek support offerings. SLAs, which are typically outlined in the statement of work (SOW), detail priorities and response times and work alongside the main agreement. It's crucial to design managed services contracts to incorporate auto-renewal, ensuring revenue stability. Additionally, pricing structures may include locking periods that limit termination options, promoting long-term client commitment.