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the citizen interaction and where they come into play its a huge piece because you know where were only so many people in our environmental division and were out doing daily work if theres an area that we havent come across yet thats where were going to rely on those residents to let us know everything basically is initiated from a service request service requests can come from citizens they can come from other departments so lets say you know your resident you live on burns drive and you see burns Drive street name sign has been knocked down or the stop signs been knocked down or leaning you could call the service department create a service request and thats what would show up in city works in January we had trouble with our sewage back our sewer backing up the toilets wouldnt flush we have a Christian school here and created quite a problem we called our plumber they went into the clean out and felt that the problem was not on our property so about four oclock or five oc