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In today's "Ask the HR Expert," the focus is on employee reference requests, a common question in HR. The discussion highlights the importance of having a clear policy to manage these requests due to potential defamation claims that can arise from negative references. To mitigate risks, it's essential to direct all reference requests to HR to ensure compliance and consistency. Additionally, obtaining written consent from the employee for the reference is crucial, and both the request and the response should be documented in writing. This approach helps protect the organization and maintains fairness in the reference process.