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Galen, a web designer, emphasizes the importance of using templates and automations to save time in business. He reflects on his earlier reluctance to use a Client Relationship Management (CRM) tool, feeling that his business wasn't "legit enough" for it. Galen believes that the lack of tools hindered his growth and scaling. After learning valuable lessons, he now advocates for every service provider to use a CRM to manage day-to-day activities effectively. He shares that HoneyBook has significantly improved his operations and will discuss how to quickly create proposals with this tool.