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coming up on todays show say what you mean and mean what you say and you know the difference between someone saying something in email versus like on the phone you cant hear voice inflection and never say yes just something without kind of listing so the most important thing when youre dealing with any situation in your house in your business if youre dealing with a disgruntled person in any interaction is you want to hear them and for them to felt that theyre hurt how to increase your customer service and productivity using word choice today on keeping you organized [Music] oh hello welcome to keep you organized you know the words we say have a lot of power and a lot of meaning and if youre in any kind of customer service and customer service is really kind of a broad area what you say really matters and were going to talk a little bit about that today with a brand new podcast guest Laura Kavinsky from crux organizing calm Laura welcome to keeping you organized thank you for ha