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In the tutorial, the speaker addresses a common issue when sending proposals in Word, where users often forget to update the customer's name after copying a previous proposal. To avoid this mistake, the tutorial introduces the use of Word’s Fields feature. Users are guided to create a custom field by navigating to File > Info > Properties > Advanced Properties, and then adding a new field for the customer's name. This allows for easy insertion of the customer’s name into the document without manual typing. To use the field, users should go to Insert > Quick Parts > Fields, ensuring that the correct name is always displayed in proposals.