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The video discusses the format of a hardship letter to improve chances of passing the financial hardship verification review process. It emphasizes the importance of conciseness, suggesting the letter should be one page maximum, ideally less than a full page. The goal is for the bank processor or negotiator to quickly grasp your genuine financial hardship and its relation to your default. The video reiterates that lender representatives manage many files and lack the time to review lengthy letters, so clear and succinct communication is crucial for advancing to the next phase.