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In this tutorial, the presenter addresses a common issue in Microsoft Word when sending proposals to new customers using existing templates. Often, users save a new file from an old proposal and mistakenly leave the previous customer's name, which can lead to complications. To avoid this, the tutorial introduces Word's "Fields" feature. Users are guided to create a custom field for the customer's name through File > Info > Properties > Advanced Properties. After creating the field, users can insert the customer name easily by navigating to Insert > Quick Parts > Fields. This method streamlines the process and reduces the likelihood of errors when updating proposals.