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This video tutorial examines the journey of an unrepresented claimant through the claims system, compared to that of a claimant representative. It illustrates a scenario where everything proceeds smoothly, covering the stages of initial claim submission, liability acceptance, medical review, and final offer acceptance. The video acknowledges that while there aren't many distinct screens for claim representatives since they mostly feature similar wording, significant changes will be highlighted. Future bite-sized videos will address alternative pathways within the claim process. Finally, it shows the screens presented to both unrepresented claimants and representatives after registering with the official injury system.