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In this tutorial, the speaker addresses a common issue in Microsoft Word: the difficulty of sending proposals to new customers while inadvertently retaining old customer names. Instead of manually replacing names, the tutorial introduces the "Fields" feature. Users can create a custom field for the customer name by navigating to File > Info > Properties > Advanced Properties and adding a new field. Once this field is created, it can be conveniently accessed through Insert > Quick Parts > Fields, ensuring that the correct customer name is always used in proposals and reducing the risk of errors.
