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If a customer requests to pay less for an invoice, you need to create a credit memo. This document is necessary for returns or refunds related to a previous invoice. The process of creating a credit memo follows the same steps as creating the original invoice but has the opposite effect. You must use the same items or income accounts as those on the original invoice being credited. While the original invoice increased income and accounts receivable, the credit memo will reduce them. For any questions, you can leave comments for assistance, and if you found the video helpful, consider liking and subscribing for updates on new content.