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This video tutorial explores the journey of an unrepresented claimant through the claim system compared to that of a claimant representative. It outlines a smooth process where claims are accepted promptly and details alternative pathways in subsequent bite-sized videos. The video highlights that many screens for claim representatives are similar, with only key differences shown. It covers the initial claim submission, liability acceptance, medical review, and acceptance of the medical report, concluding with the final offer. Visuals demonstrate the screens encountered by both unrepresented claimants and claimant representatives after registering with official injury channels.