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In this tutorial, the speaker addresses a common issue in Word when sending proposals to customers. Often, users need to adapt previous proposals but accidentally leave old customer names, which can lead to problems. To prevent this, the video introduces a feature in Word called Fields. Users can create a custom field for the customer's name by navigating to File > Info > Properties > Advanced Properties, and adding a field labeled "customer name." Whenever the proposal is needed, users can insert the customer name easily by going to Insert > Quick Parts > Fields. This method streamlines the process and ensures accuracy in customer details.
