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In this video, Jason Green, a program manager for Finance and Operations, introduces the custom fields feature available in Platform update 13. He explains that while the system has many pre-existing tables and fields for business processes, organizations may need to track additional information not included by default. As an example, he demonstrates adding a "Tracking number" field to sales orders. The process begins by right-clicking the sales order header, selecting "Personalize," and then choosing "Add a field." This opens a dialog displaying existing fields that can be inserted into the sales order page.