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get your free copy of the complete tutorial @ww teach you calm calm / free you can issue credit memos to your customers for returned merchandise discount and other types of credits to issue a credit memo to one of your customers you use the credit memos window you can access this window by selecting tasks from the menu bar and then choosing the credit memos command lets look at this screen in the fields that we have available for use now in the header area you have a customer ID drop-down that you can use to select the customer to them youre issuing the credit you can leave the credit number field blank if you plan on printing the credit memo otherwise you can fill in the field with a credit memo number that was assigned to the transaction also make sure you put in the date that you were issued the credit now below you have two different tabs into which you can enter the credit information one is applied to invoice number and the other is apply to sales you can input the credit infor