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[Music] hi everyone welcome to my talk today service evaluation in healthcare and Im going to provide a simple overview linked to two service evaluations that Ive been involved with in the past this video should be helpful for any students looking at quality improvement or change management in modules or you might be looking at your dissertation and weighing out whether to do a service evaluation or quality improvement project and last week I did a video on quality improvement so do check out my other videos on my YouTube channel I have a playlist on quality improvement give me a thumbs up if you enjoyed the talk today and I hope you find it helpful so before we look at service evaluation its important to know the difference between audit and service evaluation and sometimes these terms can become confused both aim to improve quality of patient care order aims to measure the quality of patient care against an agreed standard or a national Benchmark so an example would be a hand hygi