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how to replace an item during a delivery first accept the order the moment that you receive it even if you dont have all of the items listed on the right side then select the image of your products now in this case lets say that you ran out of Absolut Vodka so first call the customer at the phone number listed at the top and ask them if its okay that you switch out their Absolut Vodka with a similar vodka assuming that they say yes then click the three dots next to the Absolut Vodka image a pop-up will appear asking if you want to change the product click replace [Music] and now you can search for the product you want to replace your item with in the top right or you can use the categories liquor is already correct in that first row so now in the second row select the subcategory vodka scroll down until you find the product you want to replace the item with and then click it [Music] itll ask you how many bottles to replace it with and in this case your customer ordered one bottle s