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To run an effective IT Help Desk, it's essential to access a complete service history of departmental activities. This tutorial demonstrates how to add required fields to service request forms, ensuring that administrators cannot change a request's status without entering necessary information. This practice will help maintain a robust knowledge base, expedite service request resolution, and enhance service quality for end users. To customize the service request form, open the service desk, select any service request, and click the cogwheel icon. Here, you can choose which fields to display and specify the statuses for which they are mandatory. This ensures all service requests contain crucial details for tracking service history and improving future performance.