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foreign hi there my name is Lawrence Tyndall here at glidefest Consulting and in todayamp;#39;s servicenow tutorial Iamp;#39;m going to show you how to export and import records between different instances using XML this functionality is extremely beneficial as it allows you to export records from one instance and easily import them into another this is a common use case when youamp;#39;re working in a sub-production instance of servicenow like Dev and youamp;#39;d like to load those same records directly into a test environment or production as you may already know records typically cannot be captured in update sets so exporting them in an XML file will allow you to easily import them into another instance in todayamp;#39;s example Iamp;#39;m going to create a new user account in a Dev environment and then import the same user record into my test instance to get started open up service now and in the application navigator type in users now click on the users module locat