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[Music] hi gareth here at corwar talking about the differences between service requests and requests for change ask yourself how would you explain to end users what the difference is between a service request and a request for change is it well defined wherever it is that you manage it services when a request is used rather than an rfc or conversely when a change is used rather than a request if youre finding it hard to explain the difference without loads of caveats or wherever you work its confused regarding what is a request or a change dont worry youre not on your own so lets make this the idiot-proof guide between the differences now this should be pretty standard stuff and it is but every company ive worked for theres always an element of confusion between the two in certain scenarios whether youre working in the it function or not it can be unclear when youre ready to request when do you raise a change and whats the relationship between the two this can come about bec
