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Welcome back to another Front Office Rocks YouTube exclusive video and I am getting lots of questions, so this is a lot of fun. Im glad you guys are joining me and theres one question that I, its the foundation of Front Office Rocks that I get asked a lot about and I cant go into it in depth because I have probably of over an hour, hour and a half worth of videos about this topic on my website and I cant get into it that deep here at YouTube on a free video but I can address it a little bit, which is the new patient phone call. I believe that the telephone is our lifeline to the outside, to our patients, to our current patients, and our new patients and I believe that our new patient phone call is a very important thing that we do at the dental office on a regular basis. Like we are the first impression, whoevers answering your phones to your practice and its important that you train anybody thats handling new patient calls its one of the things that we dont do well in the de