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[Music] what is up everybody and welcome to this months tech tip tuesday video where we will be talking about customer returns we will be using the customer returns function to record the return of parts that were previously shipped to a customer from a sales order from a job or from stock when parts are rejected from a customer the job boss system requires the parts to be returned against the original pack list so that the return information is recorded against the correct delivery line one thing to consider is in the job entry function itself the status of the job must be in a active pending or complete status in order to return this pack list against the job if the status is in a closed status of course that does prevent you from updating any costs on the job and a return of products obviously affects the cost on the job or the or the work in process so just be aware that the status must be pending active or complete back on the customer returns function i want to show you before i