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okay guys its me again just doing a new patient video this time so our new patient phone calls are one of the most important phone calls we can take its the first contact they have with office and we just want to make sure that were gonna get it right so some guidelines to remember its one were gonna always answer the phone as a second ring whether its a new patient or not and then the second one is always to answer with a smile the patient can feel when you are excited so you just want to make sure that when you your energy is high on that so with that being said were gonna kind of start off with a new patient how we want to its just look like I forgot to mention but our new patient phone calls are on bright colored paper that is to let everyone around us know then were on the phone with a new patient call and to minimize background noise so phone rings we want to answer it by the second ring so here we go thank you for calling Avon dental this is Julie how can I help you oka
