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my names Helen Brooks Im one of the repairs team managers at the customer contact center in Hull throughout the office we have something called customer contact center wall boards the board shows how many calls are waiting it shows us the longest waiting time it shows us how many calls weve abandoned and it also shows us how long our customers are waiting to be answered good morning through to century housing my names David could I take your postcode please customer service officers in hall will receive a calling from a customer theyll identify the customers purse card from there theyll be able to look at their address and can you confirm the first line of the address please sir then theyll go through some contact detailed questions with the customer so that they can check their data protection and make sure the were speaking to the correct tenant and you just confirm your name and contact telephone number for me please they will then ask the customer what their queries in relat
