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okay how to book appointments for a work order one on a completely filled out work order in the system when you are ready to individually book this appointment which can be done by the dispatcher or the agent you will find under the feed the book appointment button clicking on book appointment opens up the pre-settings page that you can choose to either book the existing appointment on this account or a new appointment so were going to go ahead and create a new service appointment for this you can validate the address territory and optionally choose to change the earliest start permitted and due date so that you have more slots available or time frame upon clicking get appointments the system will in the background search for and validate which appointments and which resources can do the work based on your scheduling policy from here while on the phone with the customer or booking this separately you can choose among the slots available to complete the work and golden slots if selecte