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the data is clear out-of-pocket costs for patients are on the rise and are expected to keep rising as a result patients often have difficulty paying their medical bills which in turn can cause docHub challenges for your organization this shift in payment responsibility has also changed payment behavior recent studies show that patient satisfaction is directly tied to their likelihood to pay in short happy informed patients mean a healthy revenue stream [Music] designing a positive billing experience requires that patients need to understand at the point of care how much that care will cost and how much of that cost will be their responsibility they also need multiple convenient ways to pay change healthcare can help we offer providers real solutions to simplify the payment process heres how it works at the time of care the patient presents her insurance information using change healthcares patient access solution the provider runs an eligibility check and confirms applicable cov