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In this video, Jay explains the concept of a cease and desist letter, including how to send it and what to include. He shares insights from his 15 years of experience in the debt collection industry, having worked in various roles and run two agencies. Jay emphasizes that the letter serves to stop a debt collection agency from pursuing a debtor. He encourages viewers to stay until the end for a bonus: a free template of a cease and desist letter. Additionally, he invites viewers to ask questions in the comments, assuring that he will respond to inquiries.