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in this module well have a look at how to complete the refund request form Im going to process the cancellation and request a refund for this paid policy firstly go to your literature tab and do a query for refund request asterisk both ours with capitals and that will give you the later through refund request form that na s has available you can then save that to disk if you like Ill click onto the refund request form that I have open and fill in the introductory information at the top of the screen you can use your tab key to move around or you can use your mouse to point and click now the first piece of information that is required is the original invoice settlement information the original invoice number now you can see at the bottom of the screen I have my refund request form and finesse running at the same time so I can just easily click from one to the other an alternative is to hold your alt key down and press your tab key your tab key will then allow you to move through the