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welcome to how to configure agreements in BMC Helix remedy force in remedy force we have the option of configuring three types of agreements service level agreements operational level agreements and underpinning contracts that said lets have a look on how to configure one of this were logging in to remedy force and we head to remedy force administration tab and we type on the search box agreement and select the title from below we click on new we give our agreement a name and we can enter a description as well then we select the agreement type as a lay-oh LA or you see for this demo were going to set up one SLA for incident our SLA must have starting and finishing date so we select from today and effective until 2021 once we have the required fields we hit save this is for the general information tab now we switch to the service targets we click on the plus button we populate the name of for our service target applies to incident we select the target type Ill be selecting response
