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Replace Option Field from the Customer Service Report

Replace Option Field from the Customer Service Report

Aug 6th, 2022

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How to Replace Option Field from the Customer Service Report

5 out of 5

60 votes

This is a new reporting feature for the new PowerApps-based Field Service mobile. Tt is fully offline supported and its integrated into the application with a PCF control and so the basic scenario is the service technicians on site whether theyre um in a in a basement or somewhere with with good wi-fi accessand connectivity on their phone they will be able to consistently pull up a report show it to theircustomer draw signatures or you know sometimes the technician themselves have to sign off on thework theyre done so they would sign themselves and then send that to their send that to the customer as a record of work that was completed we generally refer to this as a servicereport the service report is integrated into the application as a pcf control so currently it will be a pro a professional developer developed report we would provide this pcf control as a sample an example that the developer can work against so they would download this package that

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Got questions?

Below are some common questions from our customers that may provide you with the answer you're looking for. If you can't find an answer to your question, please don't hesitate to reach out to us.

How do you edit a field service report template?

From Setup, enter Service Report in the Quick Find box, then click Service Report Templates under Field Service. Click New, or click Edit next to a report template youd like to adjust.

How do you write a customer service report?

When writing a customer service report, it is important to include all pertinent information about the interaction. This includes the date, time, name of customer service representative, and any other relevant details. It is also important to be clear and concise in your writing.

What is a customer service report?

A customer service report is a presentation of customer service metrics that helps you identify actionable insights related to the customer experience. Customer service reports can include a number of different potential metrics that gauge the overall performance of your customer service team.

How do I change a field report in Salesforce?

Reporting on Field Changes using Salesforce Reports For Salesforce standard objects and some Kimble objects you can report on the field changes using Salesforce reports. To do this, in Setup Object Manager, open the Details page for the data object, click Allow Reports and save.

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