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hi this is Lisa meadows the clinical compliance educator for ACHC and today were going to talk about preparing your home health agency for your initial certification or your recertification survey all right so our mission at ACHC we are dedicated to delivering the best possible experience and to partnering with organizations and healthcare professionals that seek accreditation and related services its one of the reasons that were offering these surveys to you is to be able to help you prepare for survey to have the best outcome possible so were going to talk about pre survey preparation if you havent already you want to create your customer central account creating your customer central account not only allows you to get access to our standards in to complete your application but it allows you to access many of the resources educational resources that we have on customer central so if you havent please create your customer central account complete the demographic information revi