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hello and welcome to our serenade video in this video we will introduce the ability to designate specific letter templates to different functions of the system with this feature your desired email messages will automatically pop up when sending an invoice sending a form and much more let us access the admin tools page to do so go to your caseworker portal click on the settings icon on the top right and proceed to click on administrative tools you are now in the admin tools page before we begin it is important to note that a lot of sections we are about to cover already have a default letter template when sending an email this is intended to help you change that message in case you prefer something different the first step to take here is to design a default letter template let us click on letter templates you will then click on add letter template a pop-up box will appear and you can now type out your desired message below besides typing out a message there are different settings you c