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the three options are first to extend a successful relationship second to go out and recompete the relationship from the beginning with a series of different vendors including the incumbent vendor and third to restructure the relationship and rework its fundamentals with the vendor in order to come to a new set of terms by the end of a relationship say a five-year term of an outsourcing agreement the customer team knows very well whether its satisfied with the service that its been getting from its outsourcing provider and the decision at that point is whether to continue with that relationship because of the efficiencies associated with continuing the incumbent or to engage in either a renegotiation or complete recompete of the business it usually involves a process whereby the senior managers consult with those within the organization who are affected by the service in the case of an IT outsourcing for example you could do customer surveys to make sure that the internal customers o
