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In this tutorial video, the presenter discusses configuring mandatory fields on the change request form as part of the ITSM implementation mock training for ServiceNow. The initial task focuses on making specific fields mandatory before a change can be submitted, including requested by, configuration item, implementation group, implementer, impact description, planned start, planned end, justification, implementation plan, backout plan, and test plan. The second task involves creating a new field called "outage type" with three options: degradation, outage, and no outage, along with two date and time fields for outage start and outage end. Finally, the presenter emphasizes making these newly created fields mandatory.
